What to bring for your stay with us

It may be useful to bring in the following items for your stay in the hospital. If you were admitted as an emergency patient you may wish to ask a friend or relative to bring these items in for you:

  • Loose, easy to remove night clothes and dressing gown
  • Underwear
  • Slippers (non slip soles)
  • Shaving kit
  • Towels
  • Tissues and moist wipes
  • Personal toiletries (soap, toothbrush, comb, hairbrush)
  • Day clothes and shoes where appropriate
  • Any walking aids or splints / appliances you use
  • Reading glasses
  • Hearing aid and storage box
  • Denture storage box
  • Medication you are currently taking or recently stopped (in their original boxes)
  • Contact names and numbers for 2 people such as relatives or close friends

If I have any questions regarding my visit, whom should I contact?

If you have any comments (positive or negative) to make regarding your visit to St. Augustine Private Hospital, these can be passed on in writing or verbally to any Customer Service Representative.  You can also contact by phone or in writing the Customer Relations Officer (contact details below) with your comments and these will be recorded for appropriate action. Patient satisfaction forms are now routinely distributed to patients and these can be used by you to provide feedback to the hospital on its services.

Customer Relations Officer
St. Augustine Private Hospital,
2-4 Austin Street
St. Augustine

Tel: 663-SAPH/7274 Ext 2260
Email: csr@saphtt.com

As a patient what responsibilities do I have?

A patient is responsible for:

  • Providing accurate and complete information about your present condition, past illnesses and hospitalisations, medications, and other matters relating to your health.
  • Participating in treatment decisions and follow treatment recommendations and instructions.
  • Asking questions when you don’t understand information or instructions about your care. Follow hospital rules and regulations affecting your care.
  • Respecting the rights and property of others, including patients, hospital staff and hospital property and equipment.
  • Keeping all appointments and inform the relevant office if you cannot make the appointment.
  • Treating staff, fellow patients, carers and visitors politely and with respect. We will not accept violence, racial, sexual or verbal harassment.
  • Assuring that the financial obligations of his or her healthcare are fulfilled as promptly as possible.

As a patient what rights do I have?

A Patient has the right to:

You have the right to be treated in a courteous manner at all times by every member of the hospital staff.

Visiting Arrangements
You have the right to receive visits from your relatives and friends. Please refer to the Visitors’ Guide or ask a staff member on your ward if you require any further information.

Religious Beliefs
You have the right to be treated with respect for your religious and philosophical beliefs.

You have the right to have your privacy respected.

Information concerning your treatment
You have the right to be informed of the name of the consultant under whose care you are being placed. You have the right to be informed of the nature of your illness or condition in a language that you can fully understand, and to be informed concerning:

  • The results of your diagnostic tests such as lab, x-rays etc.
  • The purpose, method, likely duration and expected benefit of the proposed treatment.
  • Alternative forms of treatment, possible pain or discomfort, risks and side-effects of the proposed treatment.

You have a right to total confidentiality in respect of your medical records.

Do in-patients have access to a telephone and what is your policy on mobile phones/electrical appliances?

Private rooms are not equipped with direct phone lines. Patients can use their mobile phones on the hospital ward. Please keep your cell phones on vibrate or silent during your stay.

What religious/pastoral care services are available?

A non-denominational meditation room is available on the third floor for quiet prayer.

Is there a public restaurant and or a shop available at the hospital?

The pharmacy in the hospital sells light snacks and drinks in addition to over-the-counter and prescribed medicines. Its opening times are Mon-Fri 8:00am to 7:00pm, Sat: 8:00am to 3:00pm, Sun and Public Holiday 8:00am to 12:00 noon.

What advice do you offer in relation to admissions and personal property/medication?

Please follow the instructions given to you by your Doctor regarding admission protocols. Note that the time of your admission allows for preparation prior to surgery. The actual time of your surgery is impacted by preparation time and in some cases, the completion of prior surgeries.

Patients are requested not to bring large sums of money or valuables into the hospital. The hospital cannot accept responsibility for valuables retained by patients during their stay. If you are on medication please bring a copy of your prescription with you and advise admissions on arrival. Please contact the Admissions Department for further information (Extension 2231).

If I do not have medical insurance can I be treated at St. Augustine Private Hospital?

Yes. The hospital can provide you with an estimate of the cost of your treatment. The preferred forms of payment are via credit card, Linx or certified cheque.

What does my medical insurance cover in St. Augustine Private Hospital?

Your coverage depends on the terms and conditions of your individual medical insurance policy.  As part of our admissions process, St. Augustine Private Hospital may have to confirm the extent of coverage provided by your insurer prior to treatment. Depending on the rules for claims of your insurer, you may either be required to pay all costs and then claim reimbursement from your insurance provider or you may just be required to cover all costs not included in your insurance coverage.

Where is the hospital located and is car parking available?

St. Augustine Private Hospital is located at 2-4 Austin Street. St. Augustine. It is on the Eastern Main Road, obliquely opposite to NP Gas Station. Parking is available on the premises.  There is another car park located on Austin Street across the street from the Hospital’s most Northern entrance.

Is there a pharmacy in the hospital?

Our in-house pharmacy caters to inpatients, outpatients and the general public. It is well stocked and managed by a qualified Pharmacist for all your prescription requirements and health care products. The opening times are 8:00AM to 7:00PM on week days, on Saturdays 8:00AM to 3:00PM and on Sundays and public holidays from 8:30AM to 12:00 Noon.

What are the hospital visiting hours?

Our hospital visiting hours are Monday to Sunday 9:00AM to 12:00 Noon and 3:00PM to 6:00PM.

What are the opening hours for our Laboratory, X-Ray, Ultrasound and CT Scan Services?

Our diagnostic services are available on a 24 hour basis. However, outside of the hours 8:00AM to 4:00PM, the patient will be charged an additional on call fee to be provided upon enquiry.

What discount cards are honoured by the hospital?

The following premier discount cards are honoured on all hospital services excluding pharmaceutical items:

  • Medicard
  • Professional Club

What are the major medical plans accepted by St. Augustine Private Hospital?

  • Best Doctors
  • British American
  • Clico
  • GEM
  • M&M
  • Pan American
  • Tatil
  • Total Benefits Specialist Limited